Patient Experience Survey
Hertfordshire Community NHS Trust wants you to have the best possible experience of care.
The NHS Friends and Family Test is a way of gathering your feedback so that we can continually improve our services.
Who is completing this questionnaire?
The patient
A carer
A family member
Select an option
How are you completing it?
Online
Text Message
Paper
QR Code
Select an option
Key:
Very Good - 😁
Good - 😊
Neither good nor poor - 😐
Poor - 😔
Very poor - 😡
I don't know - 😕
Overall, how was your experience of our service?
Very Good
Good
Neither good nor poor
Poor
Very poor
I don't know
Not Applicable
Select an option
What was good? 👍
What could be better? 👎
Key:
Yes, Definitely - 😁
Yes, a bit - 😊
No - 😡
Don't know - 😕
Which service did you use today?
Today's date
Did you trust the staff and feel safe?
Yes Definitely
Yes, a bit
No
Don't know
Not Applicable
Select an option
Key:
Yes - 😁
No - 😡
Did the staff say their name?
Yes
No
Not Answered
Select an option
Key:
Yes, Definitely - 😁
Yes, a bit - 😊
No - 😡
Don't know - 😕
Were you treated with kindness and care?
Yes
No
Not Answered
Select an option
Key:
Yes, Definitely - 😁
Yes, a bit - 😊
No - 😡
Don't know - 😕
Were you involved in decisions about your care?
Yes
No
Not Answered
Select an option
What is your sex?
Male
Female
Prefer not to say
I Identify as...
Non-binary
Select an option
Details
How old are you?
0 - 15
16 - 24
25 - 34
35 - 44
45 - 54
55 -64
65 - 74
75 - 85
85 plus
Not Answered
Select an option
What is your ethnic group?
White
Mixed Race
Black
Asian
Other
Not Answered
Select an option
Do you have a long term health problem or disability which stops you doing things?
Yes, a little
Yes, a lot
No
I don't want to say
Select an option
Will you let us use your comments on our website or notice boards, please?
No
Yes
You cannot complete this step as it is not assigned to this user.
Thank you for taking time to complete this survey. If you would like a personal response to any issues raised please do not hesitate to contact our Patient Advisory Liaison Service (PALS) on
0800 011 6113
, or by email at
hct.pals@nhs.net
.
Submit