Patient Experience Survey
Hertfordshire Community NHS Trust wants you to have the best possible experience of care.
The NHS Friends and Family Test is a way of gathering your feedback so that we can continually improve our services.
How is this survey being submitted?
Online
Paper
Text Message
QR Code
Select an option
If you're completing the survey, are you
The patient
A carer
A family member
Select an option
Overall, how was your experience of our service?
Very Good
Good
Neither good nor poor
Poor
Very poor
Not Applicable
Select an option
Please tell us the main reason for your answer above.
Was there anything that was really good about your care and treatment today? Is there anything that we could have done better?
Did you feel involved in decisions regarding your care?
Yes Definitely
Yes to Some Extent
No
Don't know / Can't remember
Not Answered
Select an option
Were you treated with dignity and respect?
Yes
No
Not Answered
Select an option
Did you have confidence in the staff and feel safe?
Always
Sometimes
Never
Not Answered
Select an option
What age are you?
0 - 15
16 - 24
25 - 34
35 - 44
45 - 54
55 -64
65 - 74
75 - 85
85 plus
Not Answered
Select an option
What is your sex?
Male
Female
Prefer not to say
I identify as...
Select an option
I identify as details
Details
What is your ethnic group?
White - British
White - Irish
White - Other
Asian or Asian British - Indian
Asian or Asian British - Pakistani
Asian or Asian British - Chinese
Asian or Asian British - Bangladeshi
Any Other Asian background
Mixed - White and Black Caribbean
Mixed - White and Black African
Mixed - White and Asian
Any Other Mixed Background
Black or Black British - Caribbean
Black or Black British - African
Any Other Black Background
Other Ethnic Group
Not Answered
Select an option
We would like to share your comments on our website, in our annual reports and on our public noticeboards. The comments will be anonymised (your name will not be used). If you do
not
agree to share, please select '
'NO'
below.
Do you consent to us sharing your comments?
No
Yes
You cannot complete this step as it is not assigned to this user.
Thank you for taking time to complete this survey. If you would like a personal response to any issues raised please do not hesitate to contact our Patient Advisory Liaison Service (PALS) on
0800 011 6113
, or by email at
pals.hchs@nhs.net
Submit