Please share your feedback regarding your experience of the complaints handling process. Your response will be treated in confidence and will not affect your care or the outcome of your complaint.
How did you raise your complaint?
Telephone
Email
Letter
Other method
Select an option
Did you find it easy to raise your complaint?
No
Yes
You cannot complete this step as it is not assigned to this user.
Was your complaint acknowledged within 3 working days?
No
Yes
You cannot complete this step as it is not assigned to this user.
Were you advised how long it would take to respond to your complaint?
No
Yes
You cannot complete this step as it is not assigned to this user.
If there was a delay, were you kept informed?
No
Yes
You cannot complete this step as it is not assigned to this user.
Were you satisfied with how your complaint was handled?
No
Yes
You cannot complete this step as it is not assigned to this user.
Were you satisfied with the response to your complaint?
No
Yes
You cannot complete this step as it is not assigned to this user.
Were you made aware of your right to take your complaint to the Health Service Ombudsman?
No
Yes
You cannot complete this step as it is not assigned to this user.
Submit